FAQ

How long does shipping take?
Orders are processed within 1–3 business days, then take an additional 7–10 business days to arrive. Total time is typically 8-13 business days.

Is shipping really free?
Yes, free on every order, no minimum.

What's your return policy?
30 days from delivery, no restocking fee. See our full Refund Policy for details.

How do I start a return?

Email support@plushound.com with your order number, then ship the item back to:

Plushound
3370 N Hayden Rd, #123-405
Scottsdale, AZ 85251

Once we receive and inspect your return, your refund is processed within a few business days.

Do you ship internationally?
Currently we ship within the United States only.

What if my item arrives damaged?
Contact us within 7 days with photos and your order number — we'll send a replacement or a full refund.