FAQ

How long does shipping take?
Orders are processed within 1–3 business days, then take an additional 7–10 business days to arrive. Total time is typically 10–14 business days.

Is shipping really free?
Yes, free on every order, no minimum.

What's your return policy?
30 days from delivery, no restocking fee. See our full Refund Policy for details.

How do I start a return?
Email support@plushound.com with your order number and we'll walk you through it.

Do you ship internationally?
Currently we ship within the United States only.

What if my item arrives damaged?
Contact us within 7 days with photos and your order number — we'll send a replacement or a full refund.