Privacy policy

Last updated: July 19, 2026

Plushound ("we," "us," "our") respects your privacy. This policy explains what personal data we collect, how we use it, and the rights you have over it.

Plushound acts as the data controller for the personal data we collect through this site. We are responsible for deciding how and why your personal data is processed, and we apply appropriate data protection safeguards to keep it secure, including limiting access to personal data to only those who need it to fulfill your order.

Information We Collect

Contact information you provide at checkout: name, email, shipping/billing address, phone number. Payment information, processed securely through Shopify Payments — we do not store your full card details. Order history and communications with our support team. Device and usage information collected automatically (browser type, pages visited, referring site) via cookies and similar technologies.

How We Use Your Personal Data

To process and fulfill your orders, including sharing your shipping address with our fulfillment partner. To communicate with you about your order, and — if you opt in — to send marketing emails. To improve our site, products, and customer experience. To comply with legal obligations.

How We Share Your Personal Data

We do not sell your personal data. We share it only with: our fulfillment partner, to ship your order; Shopify and Shopify Payments, to process your order and payment; service providers who help us run the business (email platform, analytics), under confidentiality obligations; and law enforcement or regulators, if required by law.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work correctly without them.

Your Rights — GDPR (EU/UK Visitors)

If you are located in the European Union or UK, you have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us at support@plushound.com.

Your Rights — CCPA (California Residents)

If you are a California resident, you have the right to know what personal information we collect, to request deletion of your information, and to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at support@plushound.com.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

Children's Privacy

Plushound is not directed at children under 13, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact Us

Questions about this policy or your personal data? Email support@plushound.com.