Refund policy

Order Cancellation

You can cancel your order for a full refund anytime before it ships — just email support@plushound.com with your order number. Once it ships, it can't be cancelled, but you're covered by our 30-day return policy below.

Cancellation Period & Return Window

You may cancel or return any order within 30 days of the delivery date, no reason required. Item must be unused and in its original condition, and in its original packaging where possible.

Return Procedure

How to Return an Item

1. Email support@plushound.com with your order number, within 30 days of delivery.
2. We'll confirm your return is eligible and reply with return approval.
3. Pack the item in its original packaging where possible, unused and in original condition.
4. Ship it to: Plushound
   3370 N Hayden Rd, #123-405
   Scottsdale, AZ 85251
5. Once we receive and inspect the item, your refund is processed within 3 business days.

Return shipping is the customer's responsibility, except for damaged, defective, or incorrect items — those are covered in full, including a prepaid label.

Refund Processing Time

Once we receive and inspect your return, your refund is approved and issued within 3 business days. After it's issued, please allow up to 10 business days for the refund to appear on your statement, depending on your bank or card issuer.

Refund Method

Refunds are issued to your original payment method.

Shipping Costs

Return shipping is the customer's responsibility, except in cases of a defective, damaged, or incorrect item — in those cases we cover return shipping and pay for it upfront.

Restocking Fee

None. $0. Always.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery at support@plushound.com with photos of the issue and your order number. We'll send a replacement or issue a full refund — your choice.

Return Shipping

To start a return, email support@plushound.com with your order number. Once approved, ship the item back to:

Plushound
3370 N Hayden Rd, #123-405
Scottsdale, AZ 85251

Customers are responsible for return shipping costs, except for damaged, defective, or incorrect items, which are covered in full. Once we receive and inspect your return, your refund is processed within 3 business days.

Missing or Lost Items

If your order hasn't arrived within the expected delivery window, or if an item is missing from your package, contact us at support@plushound.com with your order number within 14 days of the estimated delivery date. We'll track down the shipment or send a replacement — your choice.

Non-Returnable Items

Final sale items (clearly marked at checkout, if any) are not eligible for return or exchange.